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The
Courage to Coach for Retail
The Courage To Coach for Retail outlines a specific four-step process
for coaching that will work in any retail employee performance situation.
Managers will learn how to reach agreement on the problem, develop an
action plan for correcting the problem and follow up with the employee.
And, they will realize that coaching is the best way to keep employees
motivated - by reinforcing what employees do right and helping them fix
what needs to be improved.
In this contemporary
video, an on-screen manager/narrator talks directly to viewers, sharing
what has worked for her in coaching her employees through difficult performance
problems. She guides viewers through the four important steps of coaching
by illustrating her points with a series of "What Would You Do?"
vignettes specifically geared to the retail industry. Examples include
how to handle an employee who's late to work, who doesn't take their manager
seriously, or one with a bad attitude problem.
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 Employees will learn how to:
* Deal with
a problem situation and get a coaching conversation started.
* Coach someone with an attitude problem.
* Handle employees who won't take their manager seriously.
* Ask someone who does a good job to "crank it up" a bit.
* Use documentation when an employee is just not getting the message.
Great
For Use in Training On:
* Coaching
* Supervision/Management Skills
* Performance Management & Appraisals
* Communication Skills
Program
Materials Include:
* Facilitator's
Guide
* Reproducible Participant Handouts
* Reproducible Self-Study Workbook
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